These Terms of Service ("Terms") govern your access to and use of the CentaurX Revenue Intelligence platform, including all AI agents, APIs, and related features (collectively, "the Service"), operated by CentaurX Technologies, S.L. ("CentaurX", "we", "us", or "our") at app.centaurx.io.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access the Service.

1. Definitions

"Service" — The CentaurX platform and all associated AI agents, APIs, and features at app.centaurx.io
"Customer" / "You" — The organization or individual who subscribes to the Service
"Authorized User" — Any employee or contractor of the Customer granted access
"Customer Data" — All data submitted to the Service by the Customer or Authorized Users
"Outputs" — AI-generated analyses, reports, and recommendations produced by the Service

2. Access & Account

Subject to these Terms and payment of applicable fees, CentaurX grants Customer a limited, non-exclusive, non-transferable right to access and use the Service during the subscription term.

Customer is responsible for:

Maintaining the confidentiality of account credentials
All activities that occur under their account
Ensuring Authorized Users comply with these Terms
Promptly notifying us of any unauthorized access at security@centaurx.io

Each seat license is for one named individual and may not be shared concurrently.

3. Acceptable Use

Customer agrees not to:

Use the Service to violate any applicable law or regulation
Attempt to gain unauthorized access to any system, network, or account
Reverse engineer, decompile, or disassemble any component of the Service
Introduce malware, viruses, or other harmful code
Resell, sublicense, or make the Service available to third parties without prior written consent
Use Outputs from the Service's AI agents to train competing AI models

CentaurX reserves the right to suspend access immediately for prohibited use, without obligation to provide a refund.

4. Subscriptions & Billing

Billing: Subscriptions are billed monthly or annually in advance via Stripe. Prices are quoted exclusive of VAT.

Renewals: Subscriptions automatically renew unless cancelled at least 24 hours before renewal.

Cancellation: Access continues until the end of the current billing period. No partial refunds are issued for unused time, except where required by applicable law.

Price Changes: We will provide at least 30 days' notice of price changes to active subscribers before the change takes effect.

Free Trials: After the trial ends, the Service converts to a paid subscription unless you cancel before trial expiry.

5. Intellectual Property

CentaurX IP: The Service, including its AI models, algorithms, software, and designs, is and remains the exclusive property of CentaurX Technologies, S.L.

Customer IP: Customer retains full ownership of all Customer Data. By using the Service, Customer grants CentaurX a limited, royalty-free license to process Customer Data solely to provide the Service.

Outputs: AI-generated Outputs specific to Customer Data are made available for Customer's internal business use. CentaurX does not assert copyright ownership over such Outputs.

Feedback: If Customer provides feedback or suggestions, CentaurX may use them freely without obligation or compensation.

6. Customer Data

Ownership: Customer retains ownership of all Customer Data. We do not access Customer Data except as necessary to provide the Service, prevent abuse, or comply with law.

Data Processing: To the extent Customer Data includes personal data subject to GDPR, the applicable Data Processing Agreement governs such processing. Our Privacy Policy is incorporated herein by reference.

No Training: CentaurX will not use Customer Data to train AI models used for other customers without explicit written consent.

Data Export: Upon request, Customer may export their data in JSON format. We process export requests within 48 hours.

Deletion: Upon account termination, Customer Data will be permanently deleted within 60 days, except where retention is required by law.

7. Third-Party Integrations (HubSpot)

The Service integrates with third-party platforms including HubSpot, Apollo.io, Slack, and others.

Authorization: By connecting a Third-Party Service, you authorize CentaurX to access and process data from that service on your behalf.

HubSpot-Specific: CentaurX is listed on the HubSpot App Marketplace. Our use of HubSpot APIs complies with the HubSpot Product Specific Terms. Upon uninstalling CentaurX from HubSpot, we will revoke all OAuth tokens and delete integration credentials within 24 hours.

Availability: CentaurX does not guarantee integrations will remain available if a Third-Party Service modifies or discontinues their API.

8. AI-Powered Services

CentaurX uses large language models (LLMs) to generate revenue intelligence. You acknowledge that:

AI-generated Outputs are for informational and decision-support purposes only and do not constitute legal, financial, or professional advice
AI Outputs may contain inaccuracies and should be reviewed by qualified personnel
CentaurX does not guarantee the accuracy, completeness, or fitness for purpose of any AI Output
Customer assumes sole responsibility for decisions made based on AI Outputs

9. Confidentiality

Each party agrees to keep confidential any non-public information designated as confidential or that reasonably should be understood to be confidential. Confidentiality obligations do not apply to information that becomes publicly known, was already known, is independently developed, or is required to be disclosed by law.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED AVAILABILITY. CENTAURX DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE.

We maintain a target uptime of 99.5% (measured monthly, excluding scheduled maintenance) but do not guarantee any specific service level unless separately agreed in writing.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

CENTAURX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA
CENTAURX'S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM

12. Indemnification

Customer agrees to defend, indemnify, and hold harmless CentaurX from claims arising from: (a) Customer's use of the Service in violation of these Terms; (b) Customer Data infringing third-party rights; or (c) Customer's violation of applicable law.

13. Termination

By Customer: Cancel subscription and cease use at any time.

By CentaurX: We may suspend or terminate access for material breach not cured within 14 days, non-payment, or if Customer's use poses a security risk.

Effect: Upon termination, licenses terminate immediately. Customer Data is retained 60 days for export, then permanently deleted.

14. Governing Law

These Terms are governed by the laws of Spain. The parties submit to the exclusive jurisdiction of the courts of Madrid, Spain.

Before initiating any legal proceeding, the parties agree to attempt resolution through good-faith negotiation for 30 days.

15. Changes to These Terms

We will provide at least 30 days' notice via email or in-platform notification for material changes. Continued use after the effective date constitutes acceptance.

16. Contact

For questions about these Terms:

CentaurX Technologies, S.L.
Legal Department
legal@centaurx.io